a place to start your career when you don't know where to start


Thursday, June 30, 2016

What No One Tells You About Starting Your Career

"This is a mistake."

That's what I was thinking the first day of my new job, before I had even stepped foot in the building.

Now, if you've ever lived in a city or taken public transportation to work, please don't read what I'm about to say. (I don't like people laughing at me.) But for those of you who, like me circa 2013, are completely unfamiliar with city life, let me tell you this:

You don't wear your work shoes during your morning commute. And you especially don't wear your work shoes during your morning commute if it's March and you live in Chicago.

Unfortunately, I didn't know this the day I started my first job in Chicago in 2013, which led to me standing in front on my new office in a soggy pair of heels. And even more unfortunate was that this was only the tip of the iceberg.

As a recent graduate from a small Maryland suburb, whose job history consisted of "research laboratory technician" and "Italian ice scooper," I didn't know the first thing about living in a city, commuting in a city, or being a paralegal in a city law firm.

Frankly, I was young, stupid, and had very cold, wet, blistered feet.


But before I go on about my feet, I should back up and explain how I got to Chicago to begin with.

You see, immediately after graduating college, I started my first job in a research lab in a small Florida town. My first employer was amazing, and I learned a lot... including the fact that I really, really don't like working in labs.

So about a year after I graduated, I packed up everything I owned and moved to a city where I had never been and where I knew no one, to start a job I knew essentially nothing about.

You see, I had found this thing called "patent law" online a few months earlier, and it sounded fantastic. I quickly decided I wanted to be a patent agent, which involves science, writing, and arguing, and best of all, you don't have to wear protective lab goggles.

The problem was that I had no experience in law, patent or otherwise.

So I came up with a plan: I would get a job in a patent law firm as a paralegal, learn as much as I could while I studied for the Patent Bar Exam (the test you have to pass to be a patent agent), and then use my law firm experience and passing test score to land a job as a patent agent.

Sounds like a solid plan, right?

But as good as a plan as I thought it was, I also wanted a second opinion. So while I submitted my resume in response to every patent paralegal job listing I could find (including a few random listings for jobs in faraway cities like Chicago), I also scheduled as many informational interviews with patent law professionals as I could.

As I would later learn, the connections I made during this time would become incredibly important to my career. But these informational interviews also almost stopped me from pursuing patent law altogether.


You see, after talking to a handful of people in the field, I started getting discouraged. Most of the people I talked to had a master's degree or a law degree, neither of which I had. Some had both, and some threw on a Ph.D., just for fun. Everyone had years of experience and had already passed the Patent Bar Exam, and almost all of them told me that my plan to patent agent-hood frankly would never work.

There is a certain way things are done, after all, and my way was not that way. No one goes from paralegal to patent agent, especially so young. Have you thought about law school?

So when I finally got a call back about an entry-level paralegal job in a Chicago, I was hesitant. And when I got the job, I was downright doubtful.

I mean, the thought of leaving for Chicago was terrifying. I didn't know anyone in Chicago, had never even been to Chicago, and had sold my winter coat months ago. I also had a boyfriend, apartment, and job with benefits in Florida.

It seemed like a lot to risk for a plan that people said would never even work.


I'd like to say that I believed in myself enough to confidently and courageously pack up my things with "It's My Life" jamming in the background. But that'd be a lie. A huge part of me thought, "There's no way I can do this."

I decided to go anyway though and give the plan a shot, even if it wasn't a sure thing and even if I didn't quite know what I was doing. Which led me to the beginning of this post, a new Chicago transplant standing ankle-deep in a melted snow puddle in my fancy new office heels.

But you know what? A day later, I got on my bus wearing snow boots. And a couple years later, I got on a plane to Washington, DC, where I would be starting a new job.

Becuase although it took a little improvision along the way, my plan worked. I was a patent agent.

The moral of this story is that plans are great, and good plans are even better, but sometimes you just have to go for it, even if you're not quite ready. Even if you don't know exactly what you're doing and even if other people think you're wrong, sometimes it's better to just start the thing anyway.

Because you just might surprise everyone—including yourself—with what you accomplish.

(The second moral of this story is don't wear heels on public transportation, especially in the winter. Seriously, just trust me on this one.)


Have you ever done something for your career you were unsure about? Did it pay off?

Wednesday, June 29, 2016

Anatomical Pathology Technologist/Pathology Technical Curator

Carla V.

"In the UK, the Anatomical Pathology Technologist (or APT for short) is responsible for assisting Pathologists—medical doctors—with autopsies. The APT carries out the evisceration of the deceased patient and removes any specimens such as toxicology and histology as well as running the mortuary, training other APTs, assisting families with viewings, and much more."



Education


Required License(s)


In order to be an APT you have to obtain a Trainee APT position and train on the job. You receive your Certificate and then Diploma in Anatomical Pathology Technology. (Each one takes two years and involves a log book of technical skills as well as classes and examinations.) This has recently changed to a Level Three and Level Four Diploma but it's mostly the same content.
Required Degree(s)



More recently, a degree (Bachelor of Science or similar).

The job used to require only minimum qualifications (as you actually train on the job) but it's so popular people with degrees tend to apply now making competition harder
Importance of GPA







somewhat important


What do you need to do to maintain your license(s)?
I remain a member of the Association for Anatomical Pathology Technologists in the UK (www.aaptuk.org) in order to stay up to date with any changes in the profession.

Carla's Highest Degree: Bachelor's degree (Bachelor of Science)
Carla's College Major: Forensic and Biological Sciences


Salary


Varies depending on experience,
but at Senior Level expect around £30,000 (about $41,000).
It depends on location and whether or not the mortuary is Coronial or part of the NHS as well as other factors.



Getting the Job


How did you get your job?
I took a year out and volunteered at an embalmers before I did my degree. I also volunteered at the local mortuary during my degree and I worked in a lab as a Quality Control Scientist for a diagnostic antibiotics manufacturer. I lived and breathed science, biology and the death industry for a long time before I was employed!

How important was networking to landing your position?
Very. The volunteer work helped, as did attending lots of Forensic conferences and even short courses which I funded myself. Once trained, there is an annual conference for APTs to attend and you can contribute to the website, Twitter, and Facebook Groups to remain in touch with other APTs. I also work as a locum APT (which means I travel the UK and work in different mortuaries for short periods of time) and in addition I set up my own dating/networking site for people who work in all death professions called Dead Meet. It's like a "Linked In" for embalmers, funeral directors, APTs, histologists etc.



Life on the Job


What is a typical day (or week) for you like?
There's no answer to that as it depends if I'm locuming in a mortuary or curating! In a mortuary, it would involve autopsies in the morning (generally) and releasing deceased to funeral directors or setting up viewings in the afternoon. In the Pathology museum, I might be teaching medical students medical history, repairing human anatomical specimens, or organising events and handling social media.

How closely does your typical day (or week) match up to the general "job description" for your position?
My job is very unusual in that I have two roles so I'm not sure if there is a general job description!

Does being a woman affect any aspect of your career?
I don't think so. There are many women in the industry now.

What is the best thing about your job?
Every day is different. You can never guess what you'll be dealing with

What is the worst thing about your job?
You have to get used to some very strong smells! Decomposed remains, formaldehyde, etc.

How demanding is your job?
Very. I'm incredibly dedicated to exercising regularly to keep my strength up and build muscle. During a Forensic autopsy, it can be mentally harrowing but also physically grueling. You can be on your feet for 8-12 hours.

Do you have any advancement opportunities?
The highest step you can take at the moment is become a Senior APT which will allow you to be a mortuary manager. I discovered, however, that the higher up I was, the less post-mortems I was able to carry out and I had a lot more paperwork to do. Instead, I advanced my career by becoming a Technical Curator of a pathology museum. I repair anatomical specimens which are 200-250 years old, and I teach medical students and the public about pathology and the history of anatomy, etc. I'm now working on my Masters which is a higher qualification so I see my new role as an advancement.



Advice for You


What are the skills, characteristics, or talents that are most important to be effective in your position?
You need to be analytical, sensitive to families needs, and yet not let every case get to you. You have to be fascinated by the human body because a post-mortem is a very multi sensory experience! You also need to understand it is hard work: it involves lots of cleaning and heavy lifting. There may be quiet days when you have to empty out entire fridge units and clean them or do stock takes—the less "glamorous" things you don't see on TV.

What advice would you give to someone thinking about pursuing a career like yours?
Don't watch something like Silent Witness or CSI and think working in a mortuary will be like that. It involves lots of hard work and mundane tasks but it is a spectacularly rewarding job.

If you could do it over again, would you still pursue the same career?
I don't know. I often think I would take the longer route of becoming a medical doctor then a qualified Forensic Pathologist. However, what I do at the moment is so varied (for example, I consult on films, I appear on the TV and Radio ,and I've written a book 'Past Mortems' which will be released in Spring 2017 by Sphere). I couldn't do it all if I was constantly in the mortuary working on cases, heading to crime scenes, and testifying in court, as pathologists do.



Follow Up

Want to learn more?
Check out Carla's site here
or follow her on Twitter here.

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Monday, June 27, 2016

How to Write a Cover Letter That Will Get You Noticed


If you think the cover letter is outdated and overrated, I'll try to break this to you softly: It's not. In fact, some people think it may be just as important, if not more important, than your resume.

Now, whether most managers agree with this or not, an amazing cover letter will never hurt your chances of landing a job. Because if done correctly, your cover letter fills in game-changing details your resume leaves out. It lets you tell a story that could take you from a so-so job candidate to one your future employer wants to have on her team.

Basically, if you want to make yourself stand out from the crowd, an attention-grabbing cover letter is where to start. Which leads us here: how to write a cover letter that will get you noticed.

1. Say what your resume doesn't.

The point of your cover letter should be to explain your resume, not to reword it.

For example, if you have "Central Perk barista" on your resume, writing "I worked at Central Perk for four years" in your cover letter is not only boring, but redundant and unhelpful. Instead, use your cover letter to explain why your gig as a barista makes you an excellent candidate for, say, a position as a Bloomingdale's Personal Shopper.

For example, you might say, "My four years in customer service has taught me the value of communication with customers, particularly the importance of active listening in order to truly understand their needs." Now, instead of just telling your reader what she already knows from your resume, you're using a seemingly unrelated job to your advantage by turning it into a reason why you're such a desirable candidate.

2. Give concrete examples.

Like you may have heard from your tenth grade English teacher, it's always better to show your readers than it is to tell them.

For example, you know that working in a law firm can be stressful, so when applying for a paralegal position, you might think that saying something like, "I work well under pressure" is cover letter gold.

But the truth is, while it's okay, you can do better.

Instead of telling your reader you are great under pressure, show your reader how good you are by using a specific and concrete example. You might say, "Last summer, when my clown company was faced with a surprise two-day deadline to deliver 564 balloon dogs to the county fair, I was able to organize and implement a 32 clown assembly line to get the job done." Not only is this story incredibly more interesting, it's also much more effective than simply saying you know how to handle high-stress situations.

3. Use the job listing.

Chances are, the position you're applying for has a job listing including job responsibilities and candidate qualifications. If so, now is not the time to skim; now is the time to read, digest, and repeat.

For example, if the job listing notes that the company is seeking someone who is "highly organized and hands-on," consider showing (not telling, see point 2) your reader how organized you are.

Of course, unless you're applying to work as a serial plagiarist, don't just copy and paste lines directly from the post. However, working two or three keywords from the job listing into your cover letter not only shows that you read your potential employer's post, but also that you are eerily qualified for that specific position.

4. Show that you understand the position.

Building off of the previous point, showing that you took the time to read the job listing and understand the position will only work to your benefit. A good way to do this is to add two or three sentences to your letter explaining why you are interested in this specific position for this particular company, and that you understand what this job requires.

For example, say you're applying for a position as a sock tester at Silly Socks, Inc. Your cover letter is a great place to explain that you have a lifelong passion for footwear and very discerning feet, and  that Silly Socks' company mission aligns perfectly with your own.

Of course, you don't want to come across as cheesy or disingenuous, so don't say things you don't really mean. The goal is to make sure your cover letter does not read like a generic form letter, but instead shows you are a thoughtful, thorough candidate, and preferably one who was born to test Silly Socks.


Has a great cover letter ever helped you get a job? Do you have any other tips on how to write a cover letter that will get you noticed?

Thursday, June 23, 2016

Social Media Director & Events Coordinator

Emelia

"I oversee the promotion of our salon and spa through social media and creating ads, images, and more that make people want to visit. I also coordinate the part of a bride's wedding day or someone's special event that takes place in the salon...including the schedule and chilling the champagne to making sure the day is flawless from start to finish."



Education


Required License(s)




None
Required Degree(s)




High School Diploma
Importance of GPA


not very important


Emelia's Highest Degree: Bachelor's degree (Bachelor of Arts)
Emelia's College Major: Communication & Media Studies with a Minor in Psychology
Emelia's College GPA Range: 3.6-3.9


Salary


$30,000 to $70,000
Salaries are typically consistent, but can vary by company. 



Getting the Job


How did you get your job?
I started in a different role at our salon and spa, as our Front Desk Coordinator and worked my way up in to this position. I had previous experience in another career where I put on many events and promoted the business which helped me coming in to my current role. My part time blogging hobby has taught me so much about social media that I incorporate in my professional position daily.

How important was networking to landing your position?
It's always great to have a mentor and a handful of people who share the same ideas, visions and understand what you are doing on a daily basis. I think discussing opinions, struggles and meeting people in the same field can do nothing but help you.



Life on the Job


What is a typical day (or week) for you like?
A typical day for me usually starts with e-mail. I review any incoming requests for events, or questions from brides or hosts of parties. While I'm reviewing e-mails, I'm also on social media seeing what is happening on our channels, along with checking out the competition. While we don't sale shop or put up discounts to compete with other businesses in our area, it's good to see what everyone is up to. I work on Excel sheets updating schedules for events making sure that the group is leaving the salon when they need to and that all our appointments are arranged so that the whole day runs smoothly. I may also be working on a promotion for an upcoming holiday, or taking a picture of some new jewelry that just came in from New York in our boutique to put on Instagram. I have a lot of hats to wear within my position, so staying organized with my to-do list is most important as I go about my day.

How closely does your typical day (or week) match up to the general "job description" for your position?
Very closely. My job description is a few pages long, but I love it. I'm a creative soul so I like working on many things at once. I enjoy big challenges, making things happen on a tight deadline and being busy.

Does being a woman affect any aspect of your career?
I think the industry I'm in helps me connect with the people I'm working with because they are mostly women.

What is the best thing about your job?
The best thing about my job is being a part of a special event in someone's life to make it memorable. Whether I'm hosting a 7 year old's birthday party or walking a bride out our front door I love making people feel great about themselves. I get to be part of their day from start to finish and beyond...when I share it on social media.

What is the worst thing about your job?
I never turn myself off. I wouldn't blame this on the job itself, rather the way my brain works. I get ideas, I become inspired... and I'm always curious.

How demanding is your job?
In terms of physical toughness, I wouldn't say my job is too demanding. Mentally, I'm always on. I can't help but check our social media sites in the evening at home and being on top of it all.

Do you have any advancement opportunities?
Not necessarily. I work for a small business (with less than 50 employees) as opposed to a large corporation, but the owner is very open to adding duties to my title as our business grows. I would love to see where this takes me next as social media evolves.



Advice for You


What are the skills, characteristics, or talents that are most important to be effective in your position?
Being organized, on top of the business, and very outgoing is extremely important in my position. I am always dealing with people, so I always need to be ready.

What advice would you give to someone thinking about pursuing a career like yours?
Look at it as an adventure. What can you do next? How can you make this next promotion, event, or advertisement better? Every day is different, so be ready for change, but enjoy the ride... it's such a fun one to be on.

If you could do it over again, would you still pursue the same career?
Yes, I would never think that my previous positions would have led me here but they all have added to my skill set that I continue to use now.



Follow Up

Want to learn more?
Check out Emelia's site here.

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Wednesday, June 22, 2016

I Asked for a Raise at Work, and Here's My Tale

Can you believe that in a recent study, less than half of the women surveyed have ever asked for a raise in their field?

Because I can.

I mean, let's be honest: asking for a raise is scary. What if your boss says no, and you're completely embarrassed? Or what if she says no, and then fires you? Plus, the whole asking for money thing itself isn't all that easy. How do you even bring that up?

These were all of the things running through my head recently, moments before I asked for a raise for the first time in my life. Honestly, I was terrified.

But I did it anyway. And today, I'm sharing my tale.


Why I decided to ask for a raise

Like most tales I know, this one begins in my swivel desk chair. (I don't hear a lot of tales, okay?) In my swivel chair, the thought struck me: should I ask for a raise?

But as simple as this question sounds, the answer was anything but. In fact, I could only answer that one simple question by first answering five more:

  • How long have I been with this company? If it has been less than a year, it may be best to hold off and establish yourself as a reliable employee first.
  • How long has it been since my last pay increase? If you just got one (and it was fair), it could be too soon. (The "one raise per year" benchmark is a good place to start.)
  • How valuable am I to this company? If you're worker bee #4,563 in the office and not moving up, it might be hard to prove you deserve a pay increase (especially if you're just meeting expectations instead of exceeding them).
  • Have I done anything noteworthy since my last pay increase? This isn't Christmas, after all; you gotta earn that shiz.
  • Is my company in a position to give me a raise? Asking for a raise while your company's in a slump might just make you seem out-of-touch.

In my case, all lights were green—there was no reason I shouldn't ask.

How I prepared to ask

Once I determined that I should do this thing, I needed a plan for actually asking. And like most good plans, this one required a bit of thought (and a few days of mumbling practice negotiations to myself).

After a good amount of research and much appreciated advice, I decided to focus on three things:

Showing I had earned the raise, not that I needed it

What I wanted to emphasize most was that my work warranted a pay increase, not that the company was obligated to give me one. Specifically, I came up with a few concrete reasons—new responsibilities I had taken on and a few recent successes—that showed why I was valuable, and why I deserved to be paid more.

The last thing I wanted was to be a beggar or a complainer by saying that I needed the money to buy new shoes or that other people were making more than me. I wanted to focus on why the company needed me, not the other way around.

Balancing confidence with politeness 

I knew this discussion would be a tricky balancing act: I wanted to appear confident and assertive, but also not arrogant or just plain rude. After all, even though I am an asset to my company, they don't have to pay me, especially if I'm a demanding jerk.

Although every situation and every boss is different, you can probably never go wrong with manners and respect. So my plan was to begin the conversation by saying how happy I was with our arrangement, and then asking if we could have a discussion about raising my pay.

Of course, being polite and agreeable isn't the same as being a doormat—I needed to approach the discussion with confidence in myself and what I was asking. The point is to avoid being an a-hole about it.

Deciding what I'd do if I was rejected 

I'm always skeptical of a plan that doesn't include a Plan B in case things go wrong.

Here, there was the chance my raise request would be shot down. However, I knew I wasn't going to quit my position if I didn't get the pay increase. (Although someone else in a different position may feel differently, which is OK too.)

So if I was shot down, my plan was to ask what I could do to deserve a raise in the future. (And then, of course, do that.)

How it went down

In a perfect world, I would say that I sat down like a cool, confident cucumber, and executed my "Give Me a Raise" speech like a boss.

As I'm sure you've noticed from the number of calories in baked goods and wine, however, this isn't a perfect world.

So the discussion was not at all like I had imagined. For example, there was a bit more small talk than I had intended. And when I did broach the subject of raising my pay, there wasn't much to discuss: before I could even get out all of the reasons I had been mumbling to myself for days, we had already agreed that a pay increase would happen.

It was almost as if he had been expecting me to ask. Which made me wonder, "Why didn't I ask sooner?"

The moral of this story? Asking for a raise is scary, and it takes a bit of time to prepare. But if you think you should do it, then you have to go for it; it could turn out to be a lot easier than you'd think.


Have you ever asked for a raise? How did it go?

Monday, June 20, 2016

Online Fitness & Nutrition Coach

Julia

"As an online coach, I work with women all over the world to help reach their fitness goals, to help them learn how to eat for a healthy, lean, happy body, and I give them strategies to implement for the rest of their lives."



Education


Required License(s)


You need to have at least basic certifications in CPR, Personal Training, and Nutrition.
Required Degree(s)



None
Importance of GPA


not very important


What do you need to do to maintain your license(s)?
You must take Continuing Education Classes or re-certify every 2 years

Julia's Highest Degree: Bachelor's degree
(Note: I am also a Certified Personal Trainer and a Certified Fitness Nutrition Specialist.)
Julia's College GPA Range: 3.1-3.5


Salary


Not consistent across the board.
(You get out what you put in.)



Getting the Job


How did you get your job?
A mix of obtaining the proper certification, prior fitness studio experience, and personal experience.

How important was networking to landing your position?
I am my own boss, so to get (i.e., make) my position, it wasn't important. But it is hugely important to build my business!



Life on the Job


What is a typical day (or week) for you like?
A typical day for me is exercise, answer client e-mails, respond to social media, create client programs, write for my site, and create healthy recipes for clients and readers.

How closely does your typical day (or week) match up to the general "job description" for your position?
I'm not sure a general job description exists for what I do! But I imagine most online trainers have similar experiences.

Does being a woman affect any aspect of your career?
I believe it helps me relate to my female clients. I know the struggle that it is to have constant pressure to look good, to have a family and a job, and be this super woman. It's tough! And I want to create programs for busy woman who want to be healthy because they want to feel great about themselves, and let go of that undue pressure.

What is the best thing about your job?
The best thing about my job is the excitement and enthusiasm my client's get when they see results.

What is the worst thing about your job?
The worst thing is the uncertainty of where another client will come from.

How demanding is your job?
My job is both physically and mentally tough. Physically, I train clients as well as myself. Therefore I have to put energy and effort into actual physical activity... practice what you preach! Mentally, my job is tough because I create programs from scratch for my clients and I feel vested in their success. 

Do you have any advancement opportunities?
This career/business is what I make of it. I hope to grow it to a level where I am reaching hundreds if not thousands of women across the globe.



Advice for You


What are the skills, characteristics, or talents that are most important to be effective in your position?
Knowledge and the desire to keep learning, communication skills, and the ability to relate to people.

What advice would you give to someone thinking about pursuing a career like yours?
It's not easy, so be willing to put in a lot of time, effort and passion. But believe in yourself because it is possible and the job is so worth it.

If you could do it over again, would you still pursue the same career?
Yes. I still think about going back to school to deepen my education.



Follow Up

Want to learn more?
Check out Julia's site here.

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Thursday, June 16, 2016

Four Easy Things You Can Do Right Now
to Make Your Emails More Effective

About ten months ago, I left office life and started working from home. And since then, I've been living dream: answering work emails without pants.

Since I’ve stared working from home, I've also become a lot more reliant on email. You see, walking over to someone’s desk is no longer an option for me, so about 90% of my daily interactions take place online.

That said, when it comes to the art of email, I've become a Van Gogh of Outlook.

It wasn't always this way though; at one point, I was more at the finger painting level of things. But like all great artists, I learned.

And today, I’m sharing four tips I've learned that have helped me make sure my emails are as effective as possible, and which I hope will help you polish your own online communication.


Use active voice.

Here’s a test: which sentence do you think is easier to understand?

a) The blog post was written by the wordsmith.
b) The wordsmith wrote the blog post.

Or how about here:

a) Eyes were rolled by the unamused blog readers.
b) The unamused blog readers rolled their eyes.

If you’re like me, option b (the active voice) is a lot easier on the brain. My readers' brains are important to me, so whenever possible, I use the active voice. While this tip has helped me in all of my writing, it is especially helpful when emailing, when clarity is key.

Put down the thesaurus.

Working under my general assumption that everyone knows and loves the show Friends, I’m sure you remember the episode when Joey writes Chandler and Monica a reference letter. In that episode, Joey uses a thesaurus to come up with sentences like: “They are humid prepossessing Homo Sapiens with full sized aortic pumps.” (In normal speak: "They're warm, nice people with big hearts.")

When writing an email, clarity is almost always more important than impressive language. In other words, it’s fine to use words like “use” and “said” in your email instead of their fancy cousins, “utilize” and “articulate.” Basically, don’t be a word slob, but also don’t be a Joey.



Don’t be a word slob,
but also don’t be a Joey.



Two is better than one (sentences, that is).

Once, after a long day, I received an email with a sentence that had many different points, from a person who had many different thoughts and a particular fondness for commas, which he used without hesitation to come up with the longest sentence I ever read, thereby forcing me to reread the email with my very tired eyes at least five times, much to my dismay.

Don’t get me wrong—I love a well-crafted sentence. But like point #2, email is all about clarity. One sentence may be more impressive, but two is a lot easier to read.

Be obvious.

People are busy, and busy people generally don’t like reading a lot of words—which means a lot of times, people are just skimming your email instead of reading the whole thing. So whenever possible, I make my point within the first sentence or two of my email. And if I can’t, or if there are multiple important points, I make sure that each important item jumps out at the reader. (Bolding things is my friend.)



And as an extra special added bonus, here is a fifth point: Stop apologizing. I could write a whole blog post about this one but that, my friends, is for another time.


Do you have any tips to add to this list? Do you like online communication, or do you prefer face-to-face?

Wednesday, June 15, 2016

Team Manager
Success Team, Chef Software

Note from Nicole: Marsha is a Team Manager for Chef Software. "Chef" is both the name of a company and the name of the software the company provides. Chef, the software, is an automation platform, meaning it focuses on the relationship between parts of a system to understand how changing one part of the system might affect the system as a whole.

However, the career advice Marsha provides below spans career industries, and is worth reading no matter what job you are seeking.

Marsha

"I ensure post sales customer satisfaction, through pro serve consulting and technical services delivery, to maintain and/or increase product adoption."



Education


Required License(s)


For initial credibility, I had to get a few InfoSec certificates. It was useful for my job but not critical. 
Required Degree(s)


A Master's degree is good because it is often an interviewing gatekeeper.
Importance of GPA


not very important


What do you need to do to maintain your license(s)?
To maintain my certificates, I need to do professional hours against criteria set by the certification authority (usually about 40 hours of continuing education a year, plus some fees).

Marsha's Highest Degree: Bachelor's degree (Bachelor of Arts) and MBA
Marsha's College Major: Bachelor's in English
Marsha's College GPA Range: 3.1-3.5


Salary


For Technical Project Managers (where I was about eight years ago) the range was about $110,000 -$130,000. 
As a leadership team member, you generally make more. 



Getting the Job


How did you get your job?
My initial job in consulting was landed in great part due to my security clearance I got during my time in the Army. In that first job, I spent nearly a decade learning all I could to be better technically, responding to proposals, and volunteering for many projects to be as well rounded and employable as possible.

After I left that first job and moved to a new company, I began to set only 3-5 year goals before I would anticipate a transition to a new employer. Sometimes that transition took place sooner, sometimes later. Either way, knowing I would need to demonstrate substantive impact in a year or two kept me sharp, or the resume would look unimpressive for that job, right?

How important was networking to landing your position?
9 out of 10. I have always valued networking over all. And not as a catalyst to my success but also as a way to help others succeed too. Kind of a Career Karma bank. 




Life on the Job


What is a typical day (or week) for you like?
I am fortunate in that for my last three jobs I have worked from home/worked remote. My current company has about 70% of staff remotely working. So my weekdays are pretty routine. (Let the dog out, let the cats in, take kids to school, get more coffee, head to my home office and start work around 8am.) I am managing a team of 7 folks at this time, and I am ensuring they are happy, busy, engaged, enabled to do their job, and learning more each day so they can be more helpful to other team members and our clients.

We use Slack for 75% of communication, and Zoom for our meetings. I feel very connected to both my internal team, but also the many other Chef team members because of our level of use of these mediums. I talk with many clients per week, interface with our sales staff to write proposals and contracts, and I propose ways to improve our business processes and get the word out about our great company and product. 

How closely does your typical day (or week) match up to the general "job description" for your position?
The job description is filled with tasks and activities, like most jobs have. However, the nuances of listening and being a true consultant require me to be an advisor, focused on earning trust with my team, my managers, my clients, really everyone I interface with, and that is a day by day demonstration of positive, friendly interactions and behaviors that help me achieve my professional goals for my company. So I rely heavily on soft skills that do not easily translate to a job description per se. 

Does being a woman affect any aspect of your career?
It has. I enjoy being a woman in a to-date male dominated profession, but it has taken many jobs to get to a place that wholly values what I bring to the table as much as the technical engineers bring. It is hard to find companies that understand that to create a world-class team, there need to be a balance of both soft and hard skills, and that everyone benefits when one-upsmanship is frowned upon while collaboration is lauded. 

What is the best thing about your job?
The people I get to work with every day, and that I get to contemplate the future of cloud computing and automation (I'm a dreamer that way) and help my customers find their way to get there. 

What is the worst thing about your job?
I don't know. Nothing really. I think I would still work here even if I won the lottery. 

How demanding is your job?
I view the need for mental toughness to be a requirement to protect oneself when there are political issues rife within a company, or when the culture is broken, morale is low, turnover high, and you leave each day exhausted for the struggle. So in that way, I do not need a flack jacket at this job. I don't steel myself each day. I actually look forward to interacting with my team members. And we have unlimited PTO [paid time off], so if I need a mental health day, or the day off to take my kid to a doctors appointment or chaperone a field trip, I just do it. I've worked long and hard to get to this place. I absolutely do not take this for granted. 

Do you have any advancement opportunities?
Yes, I can transfer laterally to work with products or be an Engineering Manager. I can move vertically when the company grows or someone departs. But since I have only been in my position for 6 months, I feel it is incumbent on me to serve as a strong leader in my current position until I have made it the best it can be and I have identified and trained a sufficient backfill so as not to leave the team in a lurch. I love to imagine being more to a company whose values so closely mirror my own and that push me to learn and grow. 



Advice for You


What are the skills, characteristics, or talents that are most important to be effective in your position?
Me personally, the ability to use my high EQ [emotional intelligence] to put myself in the shoes of my customers who may in fact be struggling with a challenging, politically charged difficult environment. I care when people hurt, and to gain insights to their issues and respond with kindness, warmth, and a potential solution is pivotal to my success (and in my opinion, for anyone doing my/my kind of job). 

What advice would you give to someone thinking about pursuing a career like yours?
Nowadays, plan only 3-5 years ahead. You will be exposed to so much in that time that I am sure if you have any energy or drive or ambition, it will redefine what you think you want. That does not mean you are wishy-washy—it simply means you can go with the flow. That, in my opinion, will be more and more critical to your professional survival should you find you do not win the lottery this week and need to continue to work for the next 50 years. 

If you could do it over again, would you still pursue the same career?
I would not say I pursued this career. But would I follow the same path? Yes. Were it not for my crappy, I'd-rather-do-anything-but-this-job jobs, I would not have worked so hard to find the perfect-for-me-right-now place, where I currently, happily find myself. 



Follow Up


Want to learn more?
You can connect with Marsha
using LinkedIn here. According to Marsha, "If you personalize your request to connect, I almost always will connect back. I love to meet motivated, like-minded professionals."